Benevolent Home Care | Privacy Statement

Patient Privacy Statement

Effective Date: September 14, 2025

At Benevolent Home Health Care, we are committed to protecting the privacy and confidentiality of our patients’ health information. This policy explains how we collect, use, and safeguard patient information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following information in order to provide quality care and services:

Medical history, treatment plans, and physician instructions
Personal details (such as name, address, date of birth, emergency contacts)
Insurance and billing information
Records of care provided in the home

How We Use Patient Information

Patient information is used solely for purposes related to care and service, including:

Providing and coordinating healthcare services
Communicating with physicians, caregivers, and family members involved in care
Billing and payment processing
Meeting legal, regulatory, and safety requirements

Sharing of Information

We only share patient information when necessary and permitted by law, such as:

With healthcare providers directly involved in the patient’s care
With insurance companies for billing and payment purposes
When required by law (e.g., public health reporting, court orders)
With the patient’s written consent

Safeguarding Information

Benevolent Home Health Care maintains strict safeguards to protect patient information, including:

Secure storage of both paper and electronic records
Limiting access to authorized staff only
Ongoing staff training on confidentiality and HIPAA compliance

Patient Rights

Patients have the right to:

Access and request copies of their health records
Request corrections to inaccurate information
Request restrictions on how their information is shared
File a complaint if they believe their privacy rights have been violated

If you have any questions, concerns, or complaints regarding your privacy rights or this policy, please contact: